We currently employ 72 full time staff members who are all bread winners for their families. We also pride ourselves on the manner in which employees of the Club are looked after. All employees are paid salaries above the industry averages and in addition are provided with a Provident Fund equivalent to 15 percent of their gross salary. Included in this fund is a funeral policy and Death and Disability Benefits.
Employee Development and Training is a priority for our management team that are aware that well trained employees are able to provide higher levels of service excellence. Every single employee has been on at least one training course every year.
Staff morale is also seen as an important part of delivering high levels of service and Glendower have set the bar when it comes to team building:
- In September 2006 all 75 staff members were treated to an experience of a life-time – a trip down to Robben Island in Cape Town. 68 of our staff members had never been on a plane before and most had never been on a boat. The one day trip was what dreams are made of and a small seed planted 6 months prior to the trip was realized through member and corporate guests contributions. Words could never describe what an incredible experience this was and Paul Leishman, General Manager, is not embarrassed to admit that he had tears running down his face several times that day.
- In September 2007 all our staff attended a live theatre production of The Lion King … a very exciting and memorable occasion.
- In October 2008 we said farewell to a fellow employee , William Sondani, after 35 years of loyal service and we celebrated in style with a great day of fun in our Mini Olympics challenge.
We Believe We Can Fly - Robben Island 2006
Mini Olympics 2008
Some Highlights of our Employee Development include:
- Thabiso Lei who has recently been promoted to Assistant Golf Director. Thabiso was initially employed as a marshall. Thabiso has completed many educational programs and training sessions as well as our Leadership Program held in November 2008. We will continue to develop his management skills.
- Elias Mokadi also started as a marshall and is now part of our Management team with the position of Caddy Manager. Elias has also completed many training programs and our Leadership Program in November 2008.
- Mpho Tau and Emmanuel Lebakaeng were taken as caddies in June 2006 and have been extremely successful in their positions as Green Fee Collectors. They are receiving further training to advance their skills in service and reception hospitality.
- We currently have 6 employees studying at various levels of their Turfgrass Courses Certification Course.
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